PRIVACY POLICY
Page: PRIVACY POLICY
WHAT WE DO WITH YOUR INFORMATION
We've done our best to explain clearly and simply what personal information we'll need from you and what we'll do with each piece of it. Therefore, we've summarized the most important points below, and if you'd like more information, you can find complete and detailed information on our [link to privacy policy/service]. Privacy Notice.
In addition, we are always available to answer any questions you may have through the contact form on the website. https://goevoscm.com.br/ or via WhatsApp number (+55 11) 3199-7145.
- 1) Who is responsible for processing your personal data?
- 2) How will we keep your data secure?
- 3) For what purposes do we use your personal data?
- 4) With whom do we share your personal data?
- 5) Will your access logs be collected?
- 6) Will communication records be stored?
- 7) What are your rights?
- 8) What is the content of the Privacy Notice?
1) Who is responsible for processing your personal data?
We are the controllers of the processing of personal data relating to Visitors, that is, once a Visitor enters our website or fills out forms, we will collect some information and make decisions in order to provide our service in the best and safest way possible.
Some operators are necessary for the website to be available, such as hosting platforms and conversation management software. Therefore, these companies gain access to your data. However, our partners always prioritize the secure handling of your information.
2) How will we keep your data secure?
A GOEVO We are very concerned about the security of your personal data. Therefore, we implement all the measures suggested by the National Data Protection Authority (ANPD) in its Guidance Guide for Small Data Processing Agents, which includes a variety of technologies and security procedures to help protect your information.
We recommend that you implement all measures suggested by the ANPD (Brazilian National Data Protection Authority). If you do not intend to implement these measures, we suggest revising the clause, providing more specific details about the security measures you use.
3) For what purposes do we use your personal data?
All your data is processed for specific purposes and in accordance with the General Data Protection Law.
- When filling out the form on the website of GOEVO, You will need to provide us with the following information: name, phone number or WhatsApp number, and email address.
- If you would like to apply to join our team, we need the following information: name, email, mobile phone number or WhatsApp, area of expertise, and resume.
We can process this information for:
- Send contacts related to sales and marketing;
- To offer our services or products;
- Answer questions when asked;
- Prepare a commercial proposal for the purpose of contracting the service;
- Analyze resumes to determine if they match any open positions available for you to join our team;
- To provide support to customers.
We can also collect some information indirectly, according to our...
To better understand what we do with your information, we have provided a table in our Privacy Notice.
4) Who do we share your personal data with?
We will not share your data with third parties, except in the cases mentioned in this Notice, with the legal consent of the data subject, or by court order or legal determination.
5) Will your login logs be collected?
When you access our website, we collect your login logs, which are the information regarding the date and time of use of a specific internet application from a given IP address. This information will be kept by [Company Name]. GOEVO, under secrecy, in a controlled and secure environment, for a minimum period of 06 (six) months, pursuant to Law No. 12.965/2014, and article 7, II, of Law No. 13.709/18.
6) Will communication records be stored?
We will also store any conversations you have with us through our communication channels, as this will improve your service and make it more efficient, as well as protect all parties and serve as evidence.
7) What are your rights?
Even if you have already provided your personal data, you have the full right to request from the controller, at any time: confirmation of the existence of processing of your data; access to your data; correction of your data; anonymization of data; blocking or deletion of unnecessary, excessive or unlawfully processed data; portability of data to another provider; deletion of data, except those required by law; obtaining information about who is processing your data. GOEVO This involved shared use of data; obtaining information about the possibility of not providing consent and the consequences of refusal; and the option to change your mind and revoke your consent.
8) What does the Privacy Notice contain?
The Privacy Notice is divided as follows to facilitate your access to the information:
- Date the Text Was Made Available;
- Explanation of Technical Terms or Terms in a Foreign Language;
- Treatment Agents;
- Information Security;
- Data Collection;
- Processing of Personal Data;
- Data Deletion;
- Rights of the Personal Data Subject;
- Changes to the Privacy Notice;
- Privacy Communication Channel;
- Contact us for general inquiries.
PRIVACY NOTICE
Before accessing the website of GOEVO, It is important that you read, understand, and freely, unequivocally, and knowingly accept this Privacy Notice.
This website, whose web address is https://goevoscm.com.br/, is owned and maintained by TPRIME TECHNOLOGY LTDA, a business entity incorporated as a Limited Liability Company, registered with the CNPJ under number 06.906.517/0001-20, with address at Avenida Industrial, No. 1680, Tower 2 – Room 1210, Campestre neighborhood, Municipality of Santo André/SP, Postal Code: 09.080-500 (“GOEVO”).
This document aims to provide information about the collection, use, and storage ("processing") of data provided by Visitors and is in accordance with Law No. 12.965/2014 (Brazilian Internet Bill of Rights) and Law No. 13.709/18 (Brazilian General Data Protection Law).
- 1) Date the text was made available
- 2) EXPLANATION OF TECHNICAL TERMS OR TERMS IN A FOREIGN LANGUAGE
- 3) TREATMENT AGENTS
- 4) INFORMATION SECURITY
- 5) DATA COLLECTION
- 6) PROCESSING OF PERSONAL DATA
- 7) DATA DELETION
- 8) RIGHTS OF THE PERSONAL DATA SUBJECT
- 9) Changes to the Privacy Notice
- 10) Privacy Communication Channel
- 11) CONTACT FOR GENERAL MATTERS
1) Date the text was made available
1.1. This version of the document was made available on 04/11/2024
2) EXPLANATION OF TECHNICAL TERMS OR TERMS IN A FOREIGN LANGUAGE
2.1. Below are the meanings of technical nomenclatures and terms in the English language:
- Controller: a natural or legal person, governed by public or private law, who is responsible for decisions regarding the processing of personal data.
- CookiesThese are small text files that are saved on the user's computer and can be retrieved by the website that sent them during browsing. They are mainly used to identify and store information about visitors.
- Cryptography: a set of principles and techniques for encrypting writing, making it unintelligible to those who do not have access to the agreed-upon conventions.
- Personal data: information relating to an identified or identifiable natural person.
- Sensitive personal data: personal data concerning racial or ethnic origin, religious beliefs, political opinions, membership of a trade union or religious, philosophical or political organization, data concerning health or sex life, genetic or biometric data, when linked to a natural person.
- Data Protection Officer (DPO): a person appointed by the controller and processor to act as a communication channel between the controller, data subjects, and the National Data Protection Authority (ANPD).
- IP (or Internet Protocol): unique identifier for each computer connected to a network.
- Operator: a natural or legal person, governed by public or private law, who processes personal data on behalf of the controller;
- Data processing: any operation performed with personal data, such as those relating to collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, elimination, evaluation or control of information, modification, communication, transfer, dissemination or extraction.
- Visitor(s): those who use our website.
3) TREATMENT AGENTS
3.1. We are the controllers of the processing of personal data relating to Visitors, that is, once a Visitor enters our website or fills out forms, we will collect some information and make decisions in order to provide our service in the best and safest way possible.
3.2. Some operators are necessary for the website to be available. Therefore, they will have access to Visitor data for the following purposes:
3.2.1. Amazon Web Services (AWS): since personal data is stored on their servers;
3.2.2. SendGridSince it is the tool used to send marketing emails, it is programmed for the delivery of mass emails when necessary.
3.2.3. WhatsAppSince it is the tool used for sending messages to customers and communicating with them.
3.2.4. [Insert application name]: since it is the tool used to identify the Visitor's location.
3.2.1.1. These companies are independent and have no relation to this text. Therefore, we recommend that the Visitor also read the terms of use and privacy notice of these tools and see if they agree with all the provisions before proceeding with the use of the site.
3.3 Our contracting companies always prioritize the secure handling of your information. Therefore, from the moment these companies have access to this data, they become responsible for the security, handling, and appropriate sharing of this information., You may not disclose them for other purposes, in violation of current legislation or this Privacy Notice, under penalty of being held liable for all sanctions, especially those of a civil and criminal nature, and those applied by the National Data Protection Authority.
3.4. International Transfer: The servers used by GOEVO which are equipped with mechanisms capable of ensuring the security of your data, are located outside of Brazil, more precisely in the state of Virginia, in the United States, and are used so that the GOEVO so that it can perform its service properly, as determined by article 33, IX, of Law No. 13.709/18.
4) INFORMATION SECURITY
4.1. A GOEVO We are very concerned about the security of your personal data. Therefore, we are committed to keeping the data provided on the website in a secure environment, taking into account the scale of the processing, through technical measures compatible with international standards and by encouraging the use of best practices, which includes an analysis of information security risks and the implementation of effective and widely disseminated Information Security Policies.
4.1.1. In addition, we have effective measures and controls in place to prevent or reduce Information Security risks, with an approach focused on the Principles of the subject, in order to prevent, detect, respond to, and recover quickly from a threat to protect the confidentiality, integrity, and availability of technological assets and information.
4.2. All access logs, a set of information relating to the date and time of use of a particular internet application from a specific IP address, will be maintained by GOEVO, under secrecy, in a controlled and secure environment, for a minimum period of 06 (six) months, in accordance with Law No. 12.965/2014, and article 7, II, of Law 13709/18.
4.3. A GOEVO [The company] is committed to preserving the stability, security, and functionality of the website through technical measures compatible with international standards and by encouraging the use of best practices. However, no service available on the internet has a complete guarantee against illegal intrusions. In cases where unauthorized third parties illegally invade the system, [the company]... GOEVO We will do our best to find the person responsible for the illegal activity, but we are not liable for any damages caused by them.
5) DATA COLLECTION
5.1. When filling out a form in GOEVO, You can provide us with the following information: Name, Phone Number, Mobile Phone Number, Email Address, and Department. In the case of a Client/Supplier: Company Name, Trade Name, Address, Tax ID Number (CNPJ), Phone Number, Mobile Phone Number, Email Address.
5.2. Contact history: A GOEVO It stores information about all interactions already carried out with Visitors through the website, such as calls, emails, messages exchanged through applications like WhatsApp, as this will improve your service and make it more efficient, protect all parties, and be used as proof.
5.3. Information we collect indirectlyIn addition to access logs, indirect data will be collected through SenGrid databases in order to integrate website marketing performance metrics. We may also collect some information indirectly, as outlined in our Cookie Policy.
6) PROCESSING OF PERSONAL DATA
6.1. By accepting this privacy notice, the Visitor understands that the GOEVO We process your personal data as described in the table below.
| Type of Personal Data | Legal Basis | Purpose |
Name
| 1) Necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party, at the request of the data subject (Art. 7, V, Law No. 13.709/2018).
2) Necessary to meet the legitimate interests of the controller or a third party (Art. 7, IX, Law No. 13.709/2018).
| 1) Used to identify the visitor and provide targeted responses.
2) Used for marketing purposes, notifications, and to inform you about changes to our terms, services, or policies. |
Email / Mobile / WhatsApp number
| 1) Necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party, at the request of the data subject (Art. 7, V, Law No. 13.709/2018).
2) Necessary to meet the legitimate interests of the controller or a third party (Art. 7, IX, Law No. 13.709/2018).
| 1) Used as a means of communication with the Visitor, to address their requests and provide targeted responses.
2) Used for marketing purposes, notifications, and to inform you about changes to our terms, services, or policies. |
Area of Expertise / Curriculum Vitae
| Consent (Art. 7, I, Law No. 13.709/2018).
| Used for conducting selection processes.
|
CNPJ | Necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party, at the request of the data subject (Art. 7, V, Law No. 13.709/2018).
| Used to identify the company and create an access account to provide support.
|
Conversation history | Necessary to meet the legitimate interests of the controller or a third party (Art. 7, IX, Law No. 13.709/2018). | Creating a visitor history, facilitating communication, increasing the effectiveness of resolving queries, and improving the visitor's experience with the services provided by [Company Name]. GOEVO.
|
Access log (IP – Internet Protocol – date and time of access) | Compliance with a legal or regulatory obligation by the controller (Art. 7, II, Law No. 13.709/2018). | Compliance with Article 15 of Law No. 12.965/2014, which imposes the duty of GOEVO to keep the respective records of access to internet applications, under secrecy, in a controlled and secure environment, for a period of 6 (six) months.
|
7) DATA DELETION
7.1. When the purpose of data processing ends or upon request through the contact form on the website https://goevoscm.com.br, the Visitor may request and will have all their data deleted immediately and permanently, except for data whose maintenance is mandatory by law or regulation, data necessary for the regular exercise of rights in judicial, administrative or arbitration proceedings, such as access logs (set of information relating to the date and time of use of a particular internet application from a specific IP address), which will be kept confidential, in a controlled and secure environment, for a period of 6 (six) months, in accordance with Law No. 12.965/2014 and with the legal basis of art. 7, II, of the General Law on the Protection of Personal Data.
8) RIGHTS OF THE PERSONAL DATA SUBJECT
8.1. The holder of personal data has the right to obtain from the controller, in relation to the data processed by it, at any time and upon request:
8.1.1. Confirmation of the existence of data processing;
8.1.2. Access to data;
8.1.3. Correction of incomplete, inaccurate, or outdated data;
8.1.4. Anonymization, blocking or deletion of unnecessary, excessive or processed data in violation of the provisions of Law 13.709/2018;
8.1.5. Portability of data to another service or product provider, upon express request, in accordance with the regulations of the national authority, respecting commercial and industrial secrets;
8.1.6. Deletion of data processed with the consent of the data subject, except in the cases provided for in Law 13.709/2018;
8.1.7. Information on public and private entities with which the controller has shared data;
8.1.8. Information about the possibility of not providing consent and about the consequences of refusal;
8.1.9. Revocation of consent.
9) Changes to the Privacy Notice
9.1. A GOEVO The company may unilaterally add to and/or modify any clause contained in this Privacy Notice. The updated version will apply to website use from the date of its publication. Continued access to or use of the website after publication will confirm the validity of the new Privacy Notice for Visitors.
9.2. If the change made requires Visitor's consent, You will be given the option to freely, unequivocally, and knowingly accept the new text or reject it.
9.3. If the Visitor does not agree with the change, they may choose not to consent to specific actions or may terminate their relationship with the company entirely. GOEVO. This termination will not, however, exempt the Visitor from fulfilling all obligations assumed under previous versions of the Privacy Notice.
10) Privacy Communication Channel
10.1. A GOEVO indicates Mr./Ms. as the person in charge, via email (xxxxxx), In accordance with Article 41 of the General Data Protection Law, to accept complaints and communications from data subjects and the National Data Protection Authority, to provide clarifications and take appropriate measures.
10.2. A GOEVO It has a specific text to regulate the license for use, rights, duties, guarantees and general provisions: the . All these documents are an inseparable part of this Privacy Notice.
11) CONTACT FOR GENERAL MATTERS
11.1. A GOEVO The following channels are available for receiving all communications that Visitors wish to make: through the contact form on the website. https://goevoscm.com.br/ or via WhatsApp number (+55 11) 3199-7145.